LibQUAL+ @ Concordia

From January 21, through to February 19, 2010, Concordia University Libraries participated in the LibQUAL+ survey for the third time. This survey measures the quality of library services. It will be completed by students and faculty members at several universities across Canada and coordinated by the Canadian Association of Research Libraries (CARL). The LibQUAL+ survey was originally developed by scholars at Texas A&M University in collaboration with the Association of Research Libraries (ARL), and over 1000 libraries from various countries have participated in this survey since 2000.

The goals of LibQUAL+ are to:

• Foster a culture of excellence in providing library service
• Help libraries better understand user perceptions of library service quality
• Collect and interpret library user feedback systematically over time
• Provide libraries with comparable assessment information from peer institutions
• Identify best practices in library service
• Enhance library staff members' analytical skills for interpreting and acting on data

This year, Concordia University Libraries conducted the LibQUAL+ Lite iteration of the survey which means that the average completion time is 6 minutes which is significantly shorter than for the full version of the survey we used in 2006 and 2007.

Participants are selected randomly, so only those contacted by email are eligible to fill out the survey. The sample sizes for 2010 are as follows: 6000 undergraduate students, 1200 graduate students and 900 faculty members.

Concordia University Libraries values the feedback it receives from its community of users. To learn more about some initiatives implemented as a result of previous survey feedback, visit our Response to your Feedback page.

For more information about the LibQUAL+ Lite survey visit our LibQUAL+ FAQ page. Further information can also be found at libqual.org.