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2013 LibQUAL+ survey responses
You spoke, we listened.

Website & CLUES

What you said:

What we're doing:

Make the website more like Google.

Articles are so complicated and frustrating to look for and access.

Why can’t there just be one search box on the main page where you can search all academic journals at the same time?

In progress. We are working on it.  We are investigating a new software that would allow you to search through all the library resources at the same time.  Stay tuned for details.

Booking a study room is too complicated.

In progress. We are currently reviewing booking software to find one that is easier to use.

I want my account to remember the books I’ve checked out in the past.

Done! That option is already available, but you need to opt-in! It is called My Reading History and there are instructions on how to turn it on here.

I wish the library website was more accessible for people who are blind or have low-vision problems.

In progress. Very soon the library website will be re-designed to bring it more in-line with the University’s main website. Accessibility concerns will be a part of this re-design.

I wish there were more chapter titles and table of contents included in the CLUES records.

Almost all of the CLUES records for new books contain table of contents information. The missing table of contents is a problem that occurs with our older books and some of our e-books.

Most of our older books do not have chapter titles available online. This is because they were published before the digital era and the information simply isn’t available in a digital format. Unfortunately, we do not have the resources to digitize table of contents for millions of these older books.

Table of contents information can also be missing from some of our e-books records. Those records are added to CLUES through an automated process and occasionally are missing table of contents. We are looking at e-book software that will help improve this process and hopefully include chapter title information.

page last updated on: Thursday 14 September 2017
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