Library PIN
On this page:
Why do I need a Library PIN?
Identification (name, barcode number appearing on your Concordia ID card, Library PIN) is required in order to:
- Access the MyCLUES feature in CLUES
- Submit interlibrary loans requests via COLOMBO
- Renew your books online
- Access electronic course reserves
- Access databases and other online resources from off-campus
- Place holds and inter-campus & article delivery requests in CLUES
Creating my Library PIN
- Login to MyCLUES
- Fill in your name and barcode number
- Leave the PIN information box empty
- Click on the Submit button
- You will then be prompted to create and confirm your new Library PIN
Modifying my Library PIN
- Login to MyCLUES
- Fill in your name, barcode number and current Library PIN
- Click on the Modify your PIN link within your library record
- Modify your Library PIN and click on Submit
I have forgotten my Library PIN
If you have forgotten your PIN, use the Forgot your PIN? feature on the MyCLUES login page to request a replacement PIN. You will be asked to supply your name and email address, and the system will email you a confirmation for a pin reset. Check your email promptly to receive the pin reset confirmation and follow the instructions in order to reset your PIN.
If you experience any problems when requesting a new PIN, contact the Libraries Circulation services :
- In person - you will be asked to present your Concordia University ID Card
- By telephone (848-2424, ext. 7706 [Webster] or ext. 7770 [Vanier]) - you will be required to provide your address, telephone number, barcode and Concordia ID number and we will confirm that the information is the same as that registered in your patron record
- By e-mail at vanmail@alcor.concordia.ca - you must send your request by using the same e-mail address that is registered in your patron record; you must include your name and provide your barcode number. Your request will be processed in the next 24 hours
Should you have any questions, please enquire at the Circulation Desk.
Troubleshooting
Below are some explanations of the error messages you might receive after being prompted for your name, barcode number and Library PIN when trying to access the MyCLUES feature or when trying to connect to online resources from off-campus.
| Error Message | Meaning |
|
"Sorry, cannot locate patron record" |
There is a problem with the barcode number you entered. Try typing it again and make sure you enter your full 14-digit barcode (omit any letters) and not just your ID number. |
|
"Sorry, the information you submitted was invalid. Please try again" OR "Invalid PIN" |
There is a problem either with the name, the barcode, or with the Library PIN that you entered. Try typing the information again, or contact Circulation Services. |
|
"Your pin is not complex enough to be secure. Please select another one" |
This is an error message generated by the system when the PIN contains:
Please note that these system rules only apply to new or modified PINs. |
|
"403 Forbidden" or "You are not authorized..." |
Your status in CLUES does not match our eligible category of Concordia users. Due to license agreements, users who have barcode numbers and Library PINs, but are not registered students, faculty or staff are not eligible to access restricted Concordia resources. If you are a registered student, faculty or staff member but are still getting this error message, please contact the Libraries' Circulation Services. |
|
"Sorry, your code is not unique. Please see librarian." |
There is more than one record attached to this barcode. Please contact Circulation Services. |
|
If problems persist or to obtain additional assistance, contact the Libraries' Circulation Services:
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