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Here are possible solutions to problems you may have when accessing databases from home:

Login error

If you get a Login Error page, something may be wrong with your student record. Problems may include:

  • Unpaid library fines
  • Not registered for any courses this semester

If this is the case, contact the Circulation Desk at Webster Library or Vanier Library.

Bad request/Error messages

Try following these steps if you encounter problems accessing a page:

  • Open your page in your browser's private or incognito mode


  • Clear your browsing history and cache (Chrome keyboard shortcut: CTRL+SHIFT+DEL)
  • Close all your navigation windows
  • Reopen your browser to begin again
Browser problem

Try using a different browser. For example, if you are having trouble accessing a database while using Internet Explorer, try using Firefox instead.

Security settings

If you are using Internet Explorer, try resetting your security settings.

Other databases

Try accessing other databases to see if the problem persists with other databases. If the problem only occurs with the one database you are trying to access, contact a librarian.

page last updated on: Wednesday 21 November 2018
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