Connect with a NetName

Simply enter your NetName and password (the same that you use for MyConcordia) to access resources from off-campus. For assistance, go to IITS's page on troubleshooting Concordia NetName login problems.

Connect with a library PIN

You may alternatively log in with the Library Barcode and PIN option. This is the only method for non-Concordia users to access their record. Enter:

• Your first or last name as it appears on your Concordia University ID card
• The 14-digit barcode number that appears on your Concordia University ID card
• Your Library PIN

If you are a student, you must be registered in a credit-bearing course in order to access our resources from off-campus.

Connect using the Concordia VPN

Concordia's Virtual Private Network is an alternative to authenticating with a NetName or Library PIN. This allows you to access resources that may otherwise only be accessible in the library. Nonetheless, some databases still require NetName or Library PIN authentication as do library services such as MyCLUES, Article Delivery, and COLOMBO.

NOTE: IITS is responsible for the VPN.

• Download and configuration instructions for the VPN.

For help, contact the IITS Service Desk.

Troubleshooting

Here are possible solutions to problems you may have when accessing databases from home:

1. Login Error
   If you get a Login Error page, something may be wrong with your student record. Problems may include:
   
   • Unpaid library fines
   • Not registered for any courses this semester
   If this is the case, contact the Circulation desk:
   
   • Telephone: (514) 848-2424, ext. 7706 (Webster) or ext. 7770 (Vanier) (circulation hours)
   • Email: lib-circulation@concordia.ca
2. Browser problem
   Try using a different browser. For example, if you are having trouble accessing a database while using Internet Explorer, try using Firefox instead.
   
   
3. Security Settings
   If you are using Internet Explorer, try resetting your security settings.
   • Under Tools > Internet Options > Security Tab
   • Click on “Default”
4. Other databases
   Try accessing other databases to see if the problem persists with other databases. If the problem only occurs with the one database you are trying to access, contact a librarian.