COLOMBO technical troubleshooting tips - Timeout

The most common technical problem encountered when using COLOMBO from your home computer is a Timeout error message:

This error message seems to be related to your browser's Cookies and/or privacy settings. To solve the problem, please try one or both of the following:

1. Clear out your web browser's temporary internet file and cookie file
   • In Internet Explorer, from the Tools menu, choose Internet Options. Click both the "Delete Cookies" and "Delete Files" buttons.
   • If you use a different browser, please consult its documentation or Help files on how to clear cookies and cache.
2. Temporarily lower your browser's privacy settings*
   • In Internet Explorer, from the Tools menu, choose Internet Options. Click on the Privacy tab, and put the setting to "low".
3. After completing the steps in #1 and 2, above, close any browser windows that are open.
4. Open a fresh web browser window and go to the COLOMBO sign-in page
5. Sign in with your library barcode and PIN and begin a new search.

*Note that you can return your internet browser's privacy settings back to the previous level after you have submitted your COLOMBO request.

If you are still experiencing problems after this process, please contact us.