« Back | Print 
Concordia.ca   /   Library   /   Help & how-to   /   Technology   /   Access

Access

Connect with a netname

Simply enter your netname and password (the same that you use for MyConcordia) to access resources from off-campus. For assistance, go to Concordia IT Services' page on netname account management.

Back to top

Connecting from off-campus

Use the following options for accessing electronic resources when you are off-campus:

For further assistance, please use the Ask a Librarian service or contact your subject librarian.

Back to top

Connect with a library PIN

You may alternatively log in with the Library Barcode and PIN option. This is the only method for non-Concordia users to access their record. Enter:

  • Your first or last name as it appears on your Concordia University ID card
  • The 14-digit barcode number that appears on your Concordia University ID card
  • Your Library PIN

If you are a student, you must be registered in a credit-bearing course in order to access our resources from off-campus.

Back to top

Troubleshooting

Here are possible solutions to problems you may have when accessing databases from home:

Login error

If you get a Login Error page, something may be wrong with your student record. Problems may include:

  • Unpaid library fines
  • Not registered for any courses this semester

If this is the case, contact the Circulation Desk at Webster Library or Vanier Library.

Bad request/Error messages

Try following these steps if you encounter problems accessing a page:

  • Open your page in your browser's private or incognito mode

OR

  • Clear your browsing history and cache (Chrome keyboard shortcut: CTRL+SHIFT+DEL)
  • Close all your navigation windows
  • Reopen your browser to begin again
Browser problem

Try using a different browser. For example, if you are having trouble accessing a database while using Internet Explorer, try using Firefox instead.

Security settings

If you are using Internet Explorer, try resetting your security settings.

Other databases

Try accessing other databases to see if the problem persists with other databases. If the problem only occurs with the one database you are trying to access, contact a librarian.

Back to top
page last updated on: Wednesday 21 November 2018
Back to top Back to top