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Ask a Librarian service

We are virtually here for you! Get help today with finding, accessing, citing, etc. We can also connect you with library services for specialized learning, researching and teaching needs.

Ask us your library and research related questions using the platform of your choice...

Webster Library Ask Us desk


Use our online chat service for a text-based conversation with us.

Screen sharing is available and you will get a transcript afterwards by email.

Chat FAQ

Online chat hours
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Prefer to see a friendly face?

Try our fall 2020 pilot service using Zoom. Zoom is an online video conferencing tool that supports real-time messaging and content sharing. Using your camera is optional, but your sound and microphone will be needed.

Screen sharing is available.

Zoom with a librarian

Click the link below to join through the web (or if you have the app installed, the link will launch the app). Installing the app is not required.

zoom logo

Zoom hours
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Call us at 514-848-2424 ext. 7777


Working when we are not? Or just prefer email?

Email us and receive a response within 24 hours (excluding holidays).


You are now able to return your books and other borrowed material to the Library. See more about returning items.

All fines will be waived until September 30. Note that returned items are quarantined for 3 days, subsequently a return will not immediately be reflected in your library account, and no fines are incurred during this period.

One exception to the above is for cases where no arrangement is made for the return of equipment. In these cases, replacement costs will be applied to library user accounts.

See more about fines.

Concordia's IT department has centralized the handling of all equipment requests and support. See information for those without necessary equipment.

If you only need an article, book chapter, or the front/back matter of a book, you can use the Article/Chapter Scan & Deliver service to receive a PDF via email. If you need the physical item, make a request through the Contactless Book Pickup service.

Yes, Interlibrary Loans services resumed on September 14, 2020.

DPrint machines are not available in the Webster or Vanier Library; however, two DPrint machines are available to students. One DPrint machine is located on the downtown (SGW) campus in LB-119 near the Mackay Street entrance. The other is located on the Loyola campus in the VL-100 atrium.

There is currently no access to on-site library equipment such as book scanners or flatbed scanners.

Related services

Loans & Returns (Circulation)
For assistance with borrowing, returns, fines and library accounts

Library workshops

Subject librarians and subject guides
Contact your subject librarian or consult their subject guide for in-depth discipline-specific assistance

Feedback & suggestions

IT support (Concordia wide)

Updated: Monday 14 September 2020
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