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Login to RefWorks

New to RefWorks? Click on "Sign Up for a New Account" from the main login page.

Recent changes: RefWorks migration to U.S. based server

How did RefWorks change?

  • Concordia Libraries’ RefWorks service, which is a voluntary service, moved from being hosted on a Canadian server to a U.S. based server.
  • As a result of the migration, your citations, files if any, e-mail address and name are now stored on a US server and are subject to applicable legislation which may allow US authorities to have access to the personal information that you provide.

When did this happen?

  • The migration happened on June 17, 2015.

Why did Concordia's RefWorks service move to a U.S. server?

  • Concordia's RefWorks service moved to an American server because the Canadian service, which has been hosted through a library consortium called Scholars Portal, was discontinued.

What changed? How am I affected?

  • In short, there are no major changes to how the service works, and everything essentially functions as it did on the Canadian server. As a part of the migration process, however, Concordia RefWorks users should be aware of some technical changes (listed below).
  • The URL (i.e. web address) of our RefWorks service has changed, so you will need to update any bookmarks or links pointing to our RefWorks service. The new URL is:
  • The URL (i.e. web address) of any shared accounts or shared folders (via RefShare) will also change. To obtain the new URL for a shared account or for any shared folders, follow these steps:
    1. Login to your RefWorks account.
    2. Click on the "Organize & Share Folders" tab.
    3. For the new URL of your shared account, go to "Share Entire Database", mouse over icon of the folder with a person popping out of it, and click on "Share Link".
    4. For the new URL of any shared folder(s), go to the folder(s), mouse over the icon of the folder with a person popping out of it, and click on "Share Link".
  • Any RefWorks users who use Write-N-Cite (also called Proquest for Word) will need to re-install this software plug-in. Here's how:
    1. First, uninstall Write-n-Cite from your computer using these instructions.
    2. Then, make sure your computer has the latest versions of the following programs: Microsoft Word, Java, Visual Studios Tools for Windows.
    3. Login to your RefWorks account.
    4. Click on "Tools" then "Write-N-Cite").
    5. Follow the instructions to download and install the new version of Write-N-Cite.
  • Any RefWorks Write-N-Cite users who started using Write-n-Cite on a document before the migration will have to change some settings in MS Word to continue to be able to work on the same document with the new version of Write-n-Cite. Here are the instructions for Macs and PCs.
  • As a result of the migration, some users may have received an email that indicates a new login name (which will be the email address used to create your account).
  • The U.S. based version of RefWorks integrates any folders or databases shared with you directly into your RefWorks account. Watch this short video to learn more.
  • The U.S. based version of RefWorks will also provide RefWorks account holders with free access to ProQuest's new web-based reference and document management software called Flow, which is in beta mode (i.e. still being developed), and that will eventually replace the current version of RefWorks (i.e. Flow is essentially RefWorks 3.0). More info about Flow can be found here.
  • Any RefWorks users who use the RefGrab-it bookmarklet will need to update it. Here's how:
    1. Delete the current bookmarklet.
    2. Then, login to your account here and then follow these instructions.

What are my options if I don't want my account hosted on the U.S. RefWorks server?

  • If you would not like your account hosted on the U.S. RefWorks server you can export your data and then delete your account.
  • First you need to export the data from your account. You can then move it to other research management software such as Zotero. But please be aware that Zotero's servers are also hosted in the United States. General instructions on how to export your references can be found here. Instructions on how to export your references to Zotero can be found here. RefWorks users should also be aware that your folder structure, attachments, and shared folders will not export and will be lost during this process.
  • Then, we can delete your RefWorks account. In order to do this, please contact your librarian:
    1. Login to your RefWorks account.
    2. Click on "Help" then "Email Your Librarian".
    3. Please provide your RefWorks username and indicate that you would like to delete your account.

Who should I contact if I need help or if I have questions?

  • You can contact RefWorks support at or +1.800.889.3358 (toll-free in Canada and U.S.)
  • Or, you can contact your Concordia librarian:
    1. Login to your RefWorks account.
    2. Click on "Help" then "Email Your Librarian".
    3. You can also ask for help using our Ask a Librarian service.

What is RefWorks?

RefWorks is a Web-based tool that allows you to:

  • manage and organize the bibliographic references you find in library catalogues, databases, and on the web
  • prepare a bibliography or reference list automatically
  • insert and automatically format in-text citations and a bibliography into a paper using Microsoft Word


Using Write-N-Cite (also called ProQuest for Word)

What is the Group Code?

If you are prompted to enter a Group Code, it is: RWConcordUMont (please note that the Group Code is case sensitive)

Transferring to (or from) other software

Transferring references to or from other bibliographic management software
(e.g. EndNote, ProCite, Zotero etc.)

What happens when I graduate?

All alumni of subscribing academic institutions will have life-long access to RefWorks. Access will continue to be available an institution’s alumni as long as that institution subscribes. In order to login into to RefWorks you may need to enter a group code, which is: RWConcordUMont (please note the Group Code is case sensitive).

What is RefMobile?

RefMobile gives you access to your references in RefWorks from your smartphone or mobile device.

page last updated on: Monday 21 September 2015
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