Feedback & improvement initiatives
User navigation project
In February and March 2020, we asked for help from student participants. Selected participants were given two tasks and asked to find their way around the library to accomplish those tasks. After they had finished, we sat down with them to discuss their experience navigating the library. We are currently analyzing and compiling the comments from our participants. Stay tuned for the results!
We are interested in learning more about how people locate the library’s services and navigate the physical spaces. Once we know this, we can come up with solutions regarding wayfinding in the newly renovated Webster Library and in the planning of any Vanier Library improvements.
From September 23 to November 4, there were blue mailboxes around the library, asking users to send us a postcard about things they found frustrating or hard to find as they traveled around the library.
The purpose was to help us identify the problems that users are having when navigating the library, and which resources or services are difficult to find.
We received over 600 postcards. Some postcards related to navigation (locating bathrooms, finding specific rooms, finding books, identifying printers, finding the right elevator, etc.), and many postcards related to facilities, noise, food, and library services.
We will use the navigation-related comments to help us plan the second phase in the navigation project, in the Winter 2020 semester.
If you have any questions or comments about this project, please send us a message on our Feedback & Suggestions blog.