Chat with a Librarian Frequently Asked Questions

What kind of help is available through Chat with a Librarian?

You will receive guidance on how to search the Sofia Discovery tool, online databases and other electronic resources.

You can expect help on learning how to utilize online resources. For example, if you were looking for a list of companies operating in a particular sector or geographic area, the librarian would help you find an appropriate source but would not actually provide the list of companies. In addition, where information about library procedures or services is readily available on our web site, the librarian will direct you there.

You can assist the librarian by providing background information, explaining the context of your question, and indicating where you have already looked for answers. We prefer to focus on one question at a time in order to fully explore the sources that can be used to provide an answer. Questions that cannot be answered during the chat session can be followed up with an e-mail or phone call if you agree.

To resolve any problems with your library account, such as checkouts, fines, etc., contact the Library's Circulation Services. Please note that the librarian does not have access to your library account. The librarian on chat cannot place holds, nor borrow or renew books for you.