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Interlibrary loans

Place an interlibrary loan request

Log into Sofia My Account

ILL requests are made directly in the Sofia Discovery tool, using the "Request via Interlibrary Loan" button or using the form available under the "Requests" tab in your Sofia "My Account".

As soon as you request an item, you will be brought to your Sofia account where you will see the request you just placed, along with a "Request Again" button. Rest assured that the request has been submitted. You should get a confirmation email within a few minutes of placing your request.

For more information on how to place ILL requests for books, articles and chapter scans, please visit the User guide for the Sofia Discovery tool.

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Description of service

  • Interlibrary loans (ILL) allows you to access material not available at Concordia University Library. This service attempts to obtain the research materials you need from other libraries, either in Quebec, Canada or abroad.
  • Please note that entire e-books cannot be obtained through Interlibrary Loans
  • In most cases, articles and book chapters will be delivered to you electronically.
  • Please note that books from Quebec university libraries no longer need to be requested via ILL. To learn more, visit the User guide for the Sofia Discovery tool.
  • An alternative to ILL is direct borrowing from academic institutions using the PBUQ card. If you can locate what you want at a nearby academic library, it may be faster to pick it up yourself using the PBUQ card.
  • Hard copy items can be picked up at the Loans & Returns desk (Webster Library) or Circulation Desk (Vanier Library).
  • There are no restrictions on what you can request (e.g., book, article, video, microfilm, etc.), but currently we are unable to borrow books in electronic format.
  • ILL is a free service, but there is a cost to the Library. Please keep this in mind when making requests and refrain from making multiple requests for the same item.
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Who has access

This service is available to Concordia University Primary Users, as defined by the Interlibrary Loans Policy, for purposes of teaching, research and study, specifically all Concordia:

  • Faculty (including retired faculty)
  • Students (undergraduate and graduate)
  • Staff

Alumni, Continuing Education students, and other members of the external community cannot use Interlibrary Loans. If you are from the external community and you need to obtain an item from another library, try contacting your local public library's Interlibrary Loans service. If you're uncertain what class of borrower you are or what privileges you have, check our list of borrower types on the General guides for users page.

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Monitoring and managing your requests

Follow these steps to monitor and manage your ILL requests

Sign into your My Account in Sofia.

Under the My Account drop down menu in the upper right corner, click on "Requests".

My Account in the Sofia Discovery tool

Now you will see your list of requested items. ILL requests can be identified by a "request details" number found in the submitted date column. To check on the status of your ILL request, view the "Status" column on the right. Note that you will see a "Request Again" button immediately under the status information for a request – this does not mean that your request has not gone through.

List of requests in Sofia

Cancel a request

To cancel an ILL request, select the item(s) you wish to cancel by using the check box in the left column. Then click on the "Cancel requests" button.

How to cancel a request

Renew a request

You will be able to borrow your ILL requested items for 30 days, and it will be automatically renewed up to 4 times unless the item is recalled.

We will notify you by email when the item needs to be returned.

Notifications and pickup

You will receive email notifications when your ILL request is available for pickup or download.

Physical items can be picked up at the Circulation/Loans desks at either Vanier or Webster Library (depending on which pickup location you selected when placing your request). You will have 14 days to pick up your item(s).

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Alternate services

Intercampus Delivery of Bound Periodicals and Microforms: Use this service to ask for the transfer of volume(s) of a bound periodical or a periodical on microform to Vanier Library or Webster Library for pickup. Note that a bound periodical volume usually corresponds to one year of the publication.

See also:

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