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Interlibrary loans

Monitoring and managing your requests

Follow these steps to monitor and manage your ILL requests

Sign into your My Account in Sofia.

Under the My Account drop down menu in the upper right corner, click on "Requests".

My Account in the Sofia Discovery tool

Now you will see your list of requested items. ILL requests can be identified by a "request details" number found in the submitted date column. To check on the status of your ILL request, view the "Status" column on the right. Note that you will see a "Request Again" button immediately under the status information for a request – this does not mean that your request has not gone through.

List of requests in Sofia

Cancel a request

To cancel an ILL request, select the item(s) you wish to cancel by using the check box in the left column. Then click on the "Cancel requests" button.

How to cancel a request

Renew a request

You will be able to borrow your ILL requested items for 30 days, and it will be automatically renewed up to 4 times unless the item is recalled.

We will notify you by email when the item needs to be returned.

Notifications and pickup

You will receive email notifications when your ILL request is available for pickup or download.

Physical items can be picked up at the Circulation/Loans desks at either Vanier or Webster Library (depending on which pickup location you selected when placing your request). You will have 14 days to pick up your item(s).

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