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Feedback & improvement initiatives

Contact us

Please contact us at any time. We welcome your comments, suggestions, reports of problems, and questions about our services or facilities.

You can also visit our Feedback & suggestions blog to see if your question, concern or suggestion has already been answered.

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User navigation project


We are interested in learning more about how people locate the library’s services and navigate the physical spaces. Once we know this, we can come up with solutions regarding wayfinding in the newly renovated Webster Library and in the planning of any Vanier improvements.

Send us a Postcard

Before we can start improving the wayfinding in the library, we first need to know, what are the problems? What resources or services do you find hard to find? What things frustrate you as you move about the library?

We have set up blue mailboxes around the library and are asking people to send us a postcard about things they find frustrating or hard to find as they travel around the library. The mailbox stations will be in place for the month of October 2019.

Mailbox for user navigation project

Stay tuned! We are collecting postcards for all of October. Once we have gathered them all we will post the results here. We will use those results to help us plan a second phase that will happen in the Winter 2020 semester.


If you have any questions or comments about this project, please send us a message on our Feedback & Suggestions blog.

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Library visitor survey


On January 31st, 2018, the Concordia Library held a 24-hour survey to learn more about its users. During that day, the Library asked those entering Webster Library, Vanier Library and the Grey Nuns the following questions:

  • Why did you come to the library today?
  • What is your affiliation to Concordia?
  • Which Concordia faculty do you belong to?

The purpose of the survey was to provide us with a snapshot of Concordia Library users and their use of space, collections and resources, in a typical day.


The results of the survey are available in the following report, and in the interactive visualization below (click on the image).

Mobile view  Desktop view

What is your affiliation to Concordia red pie chart showing results undergraduate student predominant
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LibQUAL+ is a survey used by libraries that measures the quality of library services. It is completed by students and faculty members at several universities across Canada and coordinated by the Canadian Association of Research Libraries (CARL). The LibQUAL+ survey was originally developed by scholars at Texas A&M University in collaboration with the Association of Research Libraries (ARL), and over 1000 libraries from various countries have participated in this survey since 2000.

The goals of LibQUAL+ are to:

  • Foster a culture of excellence in providing library service
  • Help libraries better understand user perceptions of library service quality
  • Collect and interpret library user feedback systematically over time
  • Provide libraries with comparable assessment information from peer institutions
  • Identify best practices in library service
  • Enhance library staff members' analytical skills for interpreting and acting on data

Further information can also be found at libqual.org.



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Updated: Thursday 3 October 2019
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