Feedback & improvement initiatives
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Library Visitor survey
On January 31st, 2018, the Concordia Library held a 24-hour survey to learn more about its users. During that day, the Library asked those entering Webster Library, Vanier Library and the Grey Nuns the following questions:
- Why did you come to the library today?
- What is your affiliation to Concordia?
- Which Concordia faculty do you belong to?
The purpose of the survey was to provide us with a snapshot of Concordia Library users and their use of space, collections and resources, in a typical day.
The results of the survey are available in the following report, and in the interactive visualization below (click on the image).
LibQUAL+ is a survey used by libraries that measures the quality of library services. It is completed by students and faculty members at several universities across Canada and coordinated by the Canadian Association of Research Libraries (CARL). The LibQUAL+ survey was originally developed by scholars at Texas A&M University in collaboration with the Association of Research Libraries (ARL), and over 1000 libraries from various countries have participated in this survey since 2000.
The goals of LibQUAL+ are to:
- Foster a culture of excellence in providing library service
- Help libraries better understand user perceptions of library service quality
- Collect and interpret library user feedback systematically over time
- Provide libraries with comparable assessment information from peer institutions
- Identify best practices in library service
- Enhance library staff members' analytical skills for interpreting and acting on data
Further information can also be found at libqual.org.