Interlibrary loans

Monitoring and managing your requests

Follow these steps to monitor and manage your ILL requests

Sign into your My Account in Sofia.

Under the My Account drop down menu in the upper right corner, click on "Requests".

Now you will see your list of requested items. ILL requests can be identified by a "request details" number found in the submitted date column. To check on the status of your ILL request, view the "Status" column on the right.

Cancel a request

To cancel an ILL request, select the item(s) you wish to cancel by using the check box in the left column. Then click on the "Cancel requests" button.

Renew a request

NEW: The initial loan period for ILL items is 42 days (6 weeks). Should you need them longer you will need to request a renewal by emailing lib-ILLusers@concordia.ca. This information will be included in the notifications you receive from the library.

When requesting a renewal, we recommend forwarding an email notification that you have received (ex: a hold or courtesy email) that includes your item details, such as the request number.

Following your renewal request, you will be notified by email whether your request is approved or denied by the lending library and your ILL item's due date will be updated accordingly.

Notifications and pickup

You will receive email notifications when your ILL request is available for pickup or download.

Physical items can be picked up at the Circulation/Loans desks at either Vanier or Webster Library (depending on which pickup location you selected when placing your request). You will have 14 days to pick up your item(s).