What will be done with survey results?

Survey data are transmitted directly from the LibQUAL+ server to a database. The data are then analyzed and reports are generated for individual libraries that provide information on how users perceive the quality of their service. Participating institutions will have access to summary results for each institution, allowing for comparisons among peer institutions and all participating academic institutions. This will aid in developing benchmarks and understanding best practices across institutions, and will help Concordia University Library to align services with user expectations.

To learn more about initiatives taken by the Library in response to feedback gathered in LibQUAL+ 2013, see our Response to LibQUAL+ Survey Feedback page.