What is the LibQUAL+ survey?

Service quality has always been the focus of libraries; LibQUAL+ is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The current LibQUAL+ instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired and perceived levels of service.

Concordia University Library will use LibQUAL+ to solicit, track, understand, and act upon users' opinions of service quality. LibQUAL+ is offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The growing community of participants and its extensive dataset are rich resources for improving library services.