Access to Library resources

Troubleshooting

Here are possible solutions to problems you may have when accessing databases from home:

Login error

If you get a Login Error page, something may be wrong with your student record. Problems may include:

Unpaid library fines
Not registered for any courses this semester

If this is the case, contact the Ask Us! desk or Circulation Desk at Webster Library or Vanier Library.

Bad request/Error messages

Try following these steps if you encounter problems accessing a page:

Open your page in your browser's private or incognito mode

Clear your browsing history and cache (Chrome keyboard shortcut: CTRL+SHIFT+DEL)
Close all your navigation windows
Reopen your browser to begin again

Browser problem

Try using a different browser. For example, if you are using Chrome, try using Firefox instead.

Other databases

Try accessing other databases to see if the problem persists with other databases. If the problem only occurs with the one database you are trying to access, contact us.