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2017 LibQUAL+ survey responses
You spoke, we listened.

Borrowing & reserves

What you said:

What we're doing:

At my previous institution, it was impossible for anyone to "request" a book from you. If you wanted a text that someone else already had then your request was automatically sent to interlibrary loan.

With books in our regular collection, every user is guaranteed a two week loan period before it can be requested. We understand the frustration of having to return a book you still need, but we find this system is fair for all as it is difficult to get popular books from other libraries as well.

How does one obtain a book located at the other Concordia Campus Library?

If a circulating book or media item you need is located on the other Concordia campus, you may request that it be brought to your campus using the Request feature in the discovery search or library catalogue. You will receive an email notification when the item is available to be picked up.

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