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2017 LibQUAL+ survey responses
You spoke, we listened.

Research help

What you said:

What we're doing:

Using technology at the physical library can be frustrating as it is not clear who to ask for help. Posters next to the printers, photocopiers, and scanners with *clear* instructions about basic tasks and the appropriate desk to visit if there is a problem would be very helpful.

Thank you for your comments. We have arranged for new posters near the scanners and the printers with better instructions on how to use them.

If you are visiting the library and need help with using the technology and print, you can always ask at the Ask Us! desks (Webster Library) or the Reference and Information Desk (Vanier). If we are unable to answer your questions, we can help you figure out the department that can!

I find the online chat with a librarian very helpful, but wish it could be accessible more hours of the day and weekends.

We're so glad you like our chat services! The hours are scheduled during peak demand, including weekends. We've recently done a review of usage, and have extended chat hours by opening the chat at 10 a.m. instead of 11 a.m. We know it's not a big change but we hope it will be welcome and useful.

The one time that we had a librarian visit our class they gave us tips and directions that you might offer to undergraduates. They did not seem capable of offering a variety of resources for graduate level research.

Yes, it's tough to ensure instructional sessions are useful to all when students have a range of information literacy skills and research experience. You may not be aware that we offer one-on-one consultations with subject librarians that are better tailored to individual needs. You can arrange for a consultation via our Ask a Librarian page.

I am having trouble finding information and navigating the online resources.

I wish there were more information on how to use the library resources.

I’ve taken classes on how to use the library and conduct research, but friends of mine who did not have this opportunity feel quite overwhelmed. Maybe classes like this should be mandatory?

I haven’t yet written a real research paper and I am worried I won’t know how to do library research when the time comes.

I don’t know how to get research help at the library. How does one find research material, including primary sources for graduate level work?

We can help! We offer a variety of introductory library workshops that, while not mandatory, are available to all students.

If you have never done library research before and don't know where to start, take a look at our new online tutorial to help you learn library research skills on your own.

If you need help with something more specific, like , for example, we offer many online guides to address more specific questions. You’ll find help guides under categories such as Finding, Writing, Evaluating and Citing. You can also browse for guides by user type, such as undergrad, graduate student or faculty. Or you can pick one of the specific guides prepared by the subject librarian in your discipline. You can find all the guides linked to on our website in one place, under the Help and How-To tab <> .

If you would prefer to talk to someone and get help in person, you can always tell us about whatever problem you are encountering using one of the Ask a Librarian options. We offer help via chat, email and in person to suit your preference -

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