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2017 LibQUAL+ survey responses
You spoke, we listened.

Interlibrary loans

What you said:

What we're doing:

I want to know more about Interlibrary Loan (ILL) and Article Delivery Services

In September 2018, we began offering workshops for those interested in learning more about our ILL and Article Delivery services. You can also read about ILL on our website.

I wish we can receive print articles by email.

Articles and chapters from print or microform sources can be scanned and sent to you as a PDF attachment via email. Use our online form to make an article delivery request.

I wish I can get my ILL requests faster.

The Library strives to make sure that patrons receive their requests as soon as possible. For articles, you will usually be notified via email within 2 working days that your request is ready; for book requests, it may take longer as we need to find a library willing to lend the book and then they have to mail it to us. Patrons are always welcome to contact us in ILL and ask about the status of their requests.

I wish ILL was open longer hours.

We don’t have the staff at the moment to increase our service hours at ILL.

ILL requests can be made online at any time and we will process them immediately the next work day. Once the item arrives, we will contact you by email. Articles are available as pdf downloads from a link in the email, while books may be picked up at the Webster Loans desk or the Vanier Circulation desk, which has longer opening hours than ILL.

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