FAQ

Q: How do I remove my USB key safely?

A: Removing your USB key without “stopping” it may cause you to lose files or have corrupt files. To safely remove your USB key, do as follows:

• Click once (left click) on the arrow icon in the taskbar (bottom right side of the screen) to show hidden icons, including the USB icon.
• Right-click on the USB key icon and select “EJECT”.
• A message saying it is safe to remove the storage device will appear.
• You can now safely remove your USB key without loss or corruption of data.

Q: How can I avoid losing my files when using library computers?

A: See Avoid losing your files when using library computers.

Q: How do I recover a file I thought I had saved?

A: See Recovering saved files from the temporary Internet Files folder on library computers.

Q: Where can I listen to audio files?

A: You can listen to audio files (with standard or Bluetooth headphones) in the following areas:

• Webster Library: All computers (except "library website only" computers)
• Vanier Library: All computers (except "library website only" computers)
• Laptops: Most Webster and Vanier library laptops
• Headphones may be borrowed from the Circulation Desk (Vanier) or Loans & Returns Desk (Webster).

Q: Where can I watch a DVD?

A: You can watch DVDs in the following areas:

• Webster Library: All computers on the 2nd and 3rd floors (except "library website only") and media players on the 3rd floor
• Vanier Library: All computers (except "library website only" computers) and media players on the 2nd floor
• Laptops: Most Webster and Vanier library laptops

Q: Where can I use a computer with two monitors?

A: You can find dual monitor computers in the following areas:

• Webster Library: All computers in LB 285 on the 2nd floor
• Vanier Library: All computers in VL 101 on the 1st floor